Baby Diaper Cake FAQs

Q: What is a diaper cake?
A:  A diaper cake is a clever, impressive, and practical baby shower gift, perfect for every new or expectant mom.  It is a tower of individually rolled or wrapped disposable diapers arranged to look like a cake, with lots of useful baby care items decorating the cake.  Our diaper cakes make crowd-pleasing baby shower centerpieces - put a 4-tier cake on the gift table and a matching Poundcake on each guest table and listen to the ooohs and aaahs.  Our baby diaper cakes make great baby shower games as well - have participants guess how many diapers and what goodies are on the the cake (see below for more details.)

Q:  What kind of diapers do you use to make your diaper cakes?
A: We use premium Pampers Swaddlers size 1-2 disposable diapers in most of our diaper cakes - Pampers Swaddlers because they are the best you can buy, and size 1-2 because they fit up to 15 lbs.  This gives the expectant parents the option to enjoy the baby diaper cake for a little longer before they have to take it apart.  Our EcoFriendly diaper cakes are constructed with Seventh Generation chlorine-free disposables, size 1.

Q: Are the diapers glued together?
A:  No.  Our method for constructing diaper cakes is very secure, and every cake is guaranteed not to fall apart during shipping (see return policy below.)  At the same time, our cakes are designed to be easily dismantled, and all the diapers and supplies can be used.

Q: What is a Diaper Sampler*?
A: When you choose the Diaper Sampler, your baby diaper cake will be constructed with Pampers, Huggies, & Luvs diapers, allowing mom to sample all three leading brands of diapers and choose her favorite, saving her time and money!  Each diaper is clearly marked with its name brand and size, so mom can tell the difference.  First-time moms LOVE this option!  *THIS OPTION IS CURRENTLY NOT AVAILABLE ON OUR BESTSELLERS LINE.

Q: Will my choice of diapers affect my diaper cake's appearance?
A:  NOPE!  Whether you choose a Diaper Sampler or Pampers Swaddlers, the appearance of your diaper cake stays the same.

Q: Are your diaper cakes pre-made?
A: Our baby diaper cakes are handmade from scratch when you order. Since each one is an original and some items are subject to availability, sometimes they vary slightly from the picture. Consistency is a high priority, but if we must make a substitution, it will be of equal or greater value.

Q: Do you offer diaper cake instructions?
A:  Forget about hassling with how to make a diaper cake.  Instead, make a diaper cake of your own using one of our plain diaper cake bases.  You can give the cake your own special touches, and you get the confidence of the professional quality headstart you get from using one of our Do-It-Yourself Diaper Cakes - your diaper cake project is sure to turn out just the way you've imagined it.

Q: How long will it take my diaper cake to arrive?
A: Please allow up to 3 business days for your diaper cake to be constructed.  (Many ship faster.)  You will receive an email when we receive your order, and another when your diaper cake ships. Diaper cakes ship from Atlanta, GA, via FedEx Ground and take 1-5 business days to arrive (from the day we ship them) depending on your location (see a map of estimated shipping times.) Cakes that ship to an address within the state of Georgia will be charged 7% sales tax.

Q.  What if I need my baby diaper cake shipped ASAP?!
A: For a small fee, you can add Expedited Handling or Express Shipping to your order.  Expedited Handling gets your diaper cake created and shipped the next business day via FedEx Ground.  Express Shipping gets your diaper cake created first and shipped the next business day via US Express Mail (overnight to most locations.)  Expedited Handling and Express Shipping are not available for items that ship from other manufacturers.

Q.  How can I check the status of my order?
A.  Click the 'ORDER TRACKING' link at the left of any page, and enter your 7-digit order ID # and your email address.  You will be able to view all the details of your order, including Billing and Shipping addresses, and find out whether your diaper cake has shipped.

Q. I live in Atlanta.  Can I pick up my baby diaper cake to save on shipping?
A.  We prefer to ship your diaper cake to you.  All of Georgia is a 1-day shipping zone and your diaper cake should arrive the day after we ship it out.  Considering the price of fuel, you will probably save $$ by letting FedEx do the driving!

Q: Can my diaper cake be gift-wrapped?
A: All our baby diaper cakes arrive gift-wrapped in beautiful white tulle with a coordinating bow.  There is no extra charge for this service.  There is a link below the description of each diaper cake that will allow you to view a picture of a gift-wrapped cake.

Q: What methods of payment do you accept?
A: We accept VISA, Mastercard, American Express, Discover and PayPal.  You do not need a PayPal account to order.  Be advised that if you pay via PayPal eCheck, your order will not ship until your eCheck clears, which usually takes 3-4 business days. If you would like to pay by cashier's check, money order, company check, or personal check, contact us for mailing instructions.  Orders paid for by cashier's check or money order will be filled as soon as payment is received.  Please allow 7-10 business days after we receive your company or personal check for your order to be filled, as your cake will not be constructed until your check clears.  Dishonored checks will be assessed a $25 returned check fee.

Q: What is your return policy?
A: We do not accept returns - exchanges are offered for defective merchandise only.  Our diaper cakes are 100% guaranteed not to fall apart during shipping.  Each diaper cake is securely constructed and very carefully packaged to ensure that it arrives safely at its destination.  In the unlikely event that your diaper cake does not reach you in excellent condition, please notify Diaper Cakewalk within 48 hours of receipt that your cake arrived damaged and you wish to exchange it.  Use the form on the "Contact Us" page.  You will receive instructions for initiating a claim with the carrier.  We cannot be responsible for packages that must be delivered by a certain date.  Packages that are refused are subject to a 35% restocking fee, after shipping cost.  We make every effort to contact our customers by phone AND email if there is an issue with their order; however, in the event that we are unable to contact you, your order will be considered abandoned and assessed a 35% restocking fee after a period of 10 business days.  All shipping is the responsibility of the customer.